On-site teams

On-site service is used in cases where the problem cannot be solved remotely or mechanical intervention is required.

The main goal is to restore the machine to working order as quickly as possible, in compliance with technical requirements and safety standards.

An engineer's visit is required in the following situations:

  • Mechanical damage and component replacement
  • Work related to electrical safety
  • Installation and commissioning of machinery
  • modernisation or technical upgrade
Stancomplect Team

How the service team works

Preparation is carried out in advance to reduce downtime.

The preparatory stage may include:

  • Analysing the problem via an online service
  • Identifying the faulty component
  • Selecting and reserving the necessary spare parts
  • Agreeing on the scope of work
  • Planning the time of arrival
This approach allows us to arrive at the site with a prepared solution rather than with an initial diagnosis.
Qualified specialists
Qualified specialists
Company vehicle fleet
Company vehicle fleet
KDT's on-site service is part of a unified service system that includes online support and spare parts delivery. This service structure ensures a consistent, manageable and technically sound machinery maintenance process aimed at reducing downtime and maintaining stable production.

Service Guides & Remote Access Tools

Remote support

Remote equipment service support

Remote diagnostics and selected service tasks can be performed via an internet connection using TeamViewer.

Download TeamViewer

Frequently Asked Questions

An engineer visit is required in cases of malfunctions involving physical intervention: mechanical wear, drive failure, damaged units, or problems that cannot be resolved remotely.
The engineer carries out diagnostics, fault localization, component replacement, parameter adjustment, and machinery inspection after repair.
Before the visit, online diagnostics are carried out, the cause of the malfunction is identified, and the required spare parts are selected. This reduces repair time on site.
Yes. Through предварительной диагностики and the availability of spare parts, the time required to complete the work is significantly reduced.
The timing depends on the urgency level, engineer availability, geography, and the availability of the required components.
Yes. After component replacement, adjustment, calibration, and verification of correct equipment operation are carried out.
Yes. A test run and a stability check of the equipment operation are performed.
The client receives a report, operating recommendations, and, if necessary, proposals for preventive maintenance.

Online Support Request Form

To receive online support, please fill out the request form. After submitting your request, a technical specialist will contact you to confirm the details and agree on the next steps.
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